Customer Service
support@jupdec.com
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Free standard shipping on all orders
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Making this shadow box after my beloved dog passed away gave me great comfort in my grieving process. It’s great quality and will be with us for a long time to come.
💔🥹
R.I.P. Prancer
My grandmother absolutely balled Christmas morning as we lost our precious joy joy in October. She was cremated so we already had the clay paw prints done but this kit would have been very easy to use if we hadn’t! Beyond happy with this purchase and will be getting one for myself
What a precious way of remembering our loved ones . Im very happy with the purchase . I didnt use the clay for the print but its cool to have that option. It does hold a lot of things
I received some unfortunate news so I decided to take the opportunity for something sweet to remember Faith by.
This shadow box is so sweet, comes with quality materials and shipped in a timely manner.
Glad I scrolled by this wonderful bundle
The JupDec Dog Memorial Gifts Pet Shadow Box is a thoughtful and heartfelt product designed for pet owners who have experienced the loss of a beloved pet. This shadow box serves as a way to preserve and cherish memories of a pet, featuring space for a photo, a clay paw print, and other small keepsakes. Below is an in-depth review of its features, design, and overall functionality.
Design and Build Quality
The shadow box is crafted from wood with a sleek black finish, giving it a classic and versatile look that can fit into any home decor style. The frame is sturdy and well-made, with a deep display case that allows for the storage of various items such as a pet’s collar, favorite toys, or even fur clippings. The front glass provides a clear view of the contents, protecting them while allowing for an unobstructed display.
Features and Functionality
One of the standout features of this memorial box is the inclusion of a clay paw print kit. This kit allows pet owners to create a lasting imprint of their pet’s paw, which adds a personal and touching element to the memorial. The box also includes enough space to place a photograph alongside the paw print, making it a comprehensive memorial piece.
Ease of Use
The shadow box is designed to be easy to assemble and use. The back of the frame opens and closes securely, which is important for safely arranging and adjusting the contents. The process of making the clay paw print is straightforward, with clear instructions provided to…
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